We provide comprehensive support, including application guidance, equipment recommendations, troubleshooting, and onsite training. Our technical team is available via email, phone, or video consultation.
Q How long is the typical lead time for international shipments?
A Lead times range from 7 to 15 working days, depending on destination and order volume. Expedited shipping options are available. Contact us to confirm timelines.
Q Can you assist with custom adhesive formulations?
A Yes. Our R&D team offers tailored solutions to meet specific application requirements (e.g., low VOCs, high-speed bonding). We provide sample testing and technical consultations to optimize performance.
Q What are your minimum order quantities (MOQs)?
A MOQs vary based on product type and region. For standard SBC grades, MOQs start at 3 MT. Contact our sales team for customized quotes or smaller trial orders.
Q How do you ensure product consistency?
A
We maintain strict quality control, employing AI-driven monitoring systems and conducting batch testing for viscosity, melting point, and bond strength. Every shipment includes a Certificate of Analysis (CoA) for verification.
Q How do you handle product complaints or returns?
A In case of any issues, contact our customer service within 30 days of receipt. We conduct a thorough investigation, offer replacements if necessary, and implement corrective actions to prevent recurrence.
